Veterinary Internal Medicine Nursing Privacy & Cookies Policy

Last updated: 9 August 2025

1. Who we are

This Privacy and Cookies Policy explains how we, VIMN Education Ltd (trading as Veterinary Internal Medicine Nursing), collect, use, and protect your personal data when you interact with us.
We are the controller of your personal data under the UK General Data Protection Regulation (UK GDPR). For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

Registered name: VIMN Education Ltd
Email: laura@veterinaryinternalmedicinenursing.com

2. What information we collect and why

We collect and use the following personal data:

To provide services and goods (including delivery):

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

For the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

For service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

For dealing with queries, complaints, or claims:

  • Names and contact details

  • Address

  • Payment details

  • Account information

3. Lawful bases for processing your data

Under UK GDPR, we must have a lawful basis for processing your personal data. For the purposes listed above, we rely on:

  • Consent – You have given clear permission for us to process your personal data for a specific purpose after we provided you with all relevant information. You may withdraw your consent at any time.

Your rights may differ depending on the lawful basis relied upon.

4. Your data protection rights

You have the following rights under UK GDPR:

  • Right of access – Ask us for copies of your personal data and related information.

  • Right to rectification – Ask us to correct or complete inaccurate or incomplete data.

  • Right to erasure – Ask us to delete your personal data.

  • Right to restrict processing – Ask us to limit how your data is used.

  • Right to object – Object to certain types of data processing.

  • Right to data portability – Request your data in a transferable format.

  • Right to withdraw consent – When we rely on consent, you can withdraw it at any time.

We will respond to requests without undue delay and within one month.
To exercise any of your rights, contact us using the details in section 1.

5. Where we get your data

We collect personal data directly from you when you:

  • Purchase our products or services

  • Create an account or register for training

  • Subscribe to our marketing communications

  • Contact us with queries, feedback, or complaints

6. How long we keep your data

We store personal data on secure servers indefinitely, unless you request its deletion or there is no longer a lawful basis for holding it.

7. How we share your data

We will not share your personal data with external parties unless:

  • You have given express permission; or

  • We are required to do so by law.

8. Cookies and similar technologies

We use cookies to:

  • Make our website work efficiently

  • Understand how visitors use our website

  • Improve our services and user experience

  • Remember your preferences

Types of cookies we use:

  • Strictly necessary cookies – Required for site operation (e.g. logging in, making purchases).

  • Performance cookies – Help us analyse site usage and improve performance.

  • Functionality cookies – Remember preferences such as language and location.

  • Marketing cookies – Help deliver relevant adverts (only used with your consent).

You can manage or delete cookies at any time via your browser settings. Please note that disabling some cookies may affect website functionality.

9. How to complain

If you have concerns about how we use your data, you can contact us at:
Email: laura@veterinaryinternalmedicinenursing.com

If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

This policy will be reviewed and updated when necessary to remain compliant with UK GDPR and other applicable laws.